Privacy Policy | 2ezbet Official Online Casino Philippines

Introduction and Scope

This Privacy Policy describes how 2ezbet collects, uses, and protects the personal data of our users in the Philippines. This policy applies solely to your interaction with our website and services.

Please note that this policy does not cover third-party websites. If you click on a link that leads you away from our platform, we encourage you to read the privacy policies of those external sites, as we have no control over their data practices.

Personal Information We Collect

To provide a safe and compliant gaming environment, we collect the following categories of data:

Account and Identity Data

Information provided during registration to establish your account and ensure you meet the minimum age requirements.

Verification Documents

Government-issued identification and residency proof used for KYC (Know Your Customer) procedures to prevent identity theft and underage gaming.

Payment Data

Information required to facilitate deposits and withdrawals. We rely on our partner payment providers to handle sensitive financial details securely.

Gaming and Transaction Activity

Logs of your bets, winnings, losses, and transaction history to manage your balance and detect suspicious patterns.

Technical Data

IP addresses, browser types, device identifiers, and operating systems used to optimize the user experience and maintain security.

Support Records

Correspondence between you and our support team when you seek assistance or report an issue.

How We Collect Data

We gather information through three primary channels:

• Directly from You: When you register an account, submit KYC documents, or contact support.
• Automatically: Through cookies and similar technologies while you navigate our site.
• Partner Providers: From service providers such as payment processors and identity verification agencies.

Why We Use Data

Your data is used strictly for operational and legal purposes:

• Managing and maintaining your player account.
• Processing deposits and withdrawals efficiently.
• Verifying identity and ensuring players are 18 years or older.
• Detecting and preventing fraud, money laundering, and multi-accounting.
• Personalizing the content and offers displayed on the platform.
• Complying with legal obligations required for gambling operators in the Philippines.
• Sending marketing communications, but only if you have provided explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share data with:

• Service Providers: Technical partners who handle payments, identity verification, and website hosting.
• Legal Authorities: When mandated by law or to comply with a valid legal request from regulatory bodies.

How We Protect Data

We employ industry-standard security measures to keep your information safe:

• Encryption of data during transmission to prevent interception.
• Strict internal access controls, ensuring only authorized personnel can view sensitive data.
• Isolation of payment data through secure third-party processing gateways.
• Continuous monitoring of our systems for potential vulnerabilities.

Cookies and Tracking

We use cookies to remember your preferences and enhance site performance. For detailed information on how we use these technologies and how you can manage them, please visit our Cookie Policy.

Your Rights

You have several rights regarding your personal data, which you can exercise by contacting our support team:

• Access & Correction: Request a copy of your data or correct inaccuracies.
• Deletion: Request that we erase your personal data.
• Portability: Request the transfer of your data to another service.
• Objection: Object to the processing of your data for specific purposes.
• Withdrawal: Withdraw your consent for marketing at any time.

Important Note: Even if you request account closure or data deletion, we are required to retain certain transaction and identity records to comply with anti-money laundering (AML) and gambling regulations.

How Long We Retain Data

Personal data is retained for the duration of your active account. Following account closure, data is kept for the period required by applicable law in the Philippines to meet regulatory and legal obligations.

Age Limits

Our services are strictly limited to individuals aged 18 and older. If we discover that a minor has created an account, that account will be terminated immediately, and any funds will be handled according to legal requirements.

Parents or guardians who become aware of a minor's account may report it via our support channels.

Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to maintain the privacy and security of your data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of the page to ensure you have the most current version.

Contact Us